(a) The Daily Unleashed Pty Ltd (ACN 640 447 016) (we, us or our) supplies various skincare goods. We want you to be completely satisfied with your purchase.

(b) You should read this returns policy prior to making a purchase from us (including via our website, https://www.thedailyco.com.au/, so you are familiar with:

(i) our policy on refunds, returns and repairs; and

(ii) your rights under the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth) (ACL).

2.1 Overview

(a) If you are not completely satisfied with your purchase for any reason, you can return it for a refund (excluding shipping costs) for full-priced goods if:

(i) you return the goods within 30 days from the date they were delivered; and

(ii) the goods are unused, in their original packaging and in the same condition that they were delivered (Saleable Condition); or

(b) We may elect to provide a partial refund (excluding shipping costs, exact refund amount to be determined by us in our discretion ) for full-priced goods for a change of mind if:

(i) the goods are in Saleable Condition but you return them more than 30 days after the date they were delivered; or

(ii) you return the goods within 30 days from the date they were delivered but they are not in Saleable Condition (eg any part of the goods is damaged, missing or not in its original condition) other than as a result of our error.

(c) All refunds will be refunded to the original method of payment that was used to process the order.

(d) If the return has not been approved by us, the return will not be accepted.

(e) Items returned after 30 days of the order shipment date That meet the criteria in clauses 2.1(a) or 2.1(b) will be refunded via an emailed e-commerce credit to our Site. If you are having any difficulties in relation to returns or have any further questions, please contact us at info@thedailyco.com.au.

2.2 Returns Policy for Free Gift with Purchase

If you have received a free gift with your purchase, please note the following conditions apply to any returns or exchanges:

1. Non-Returnable Free Gift: Any free gift received with purchase is non-returnable, non-refundable, and cannot be exchanged.
2. Partial Returns: Products purchased to qualify for a free gift can only be returned for a site credit or exchanged for an item(s) of equal value.
3. Full Order Returns: For a refund to the original payment method, all items from the order, including qualifying purchases and free gift, must be returned. Please note that only the purchased items will be refunded; the free gift will remain non-refundable, non-creditable, and ineligible for exchange.

2.3 Return Procedure

(a) Please email us at info@thedailyco.com.au before sending any returns to see if you are eligible for a return/refund.

(b) To complete your return, we require a receipt or proof of purchase or order number and the items that you wish to return.

(c) You must email us at info@thedailyco.com.au to start the return process.

(d) We will notify you by email that we have received the returned goods.

(e) Within 3 - 5 Business Days of receipt of the returned goods, we will conduct an inspection and notify you:

(i) that your return has been accepted or rejected; and

(ii) if accepted, the total amount that will be refunded.

(f) We recommend that you return the product via Registered Post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you to insure your parcel/s.

(g) Please note, in order to accept or process a refund we will need to have received the goods.

(h) When you return goods to us, you do so at your own risk. If you are shipping goods, we encourage you to consider:

(i) using a trackable shipping service; and

(ii) purchasing shipping insurance.

(k) We only accept returns for orders placed on our Site. Products purchased through www.thedailyco.com.au may not be returned or exchanged at any retail locations. If you purchased our products from another retailer, please contact them for their returns process.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

(a) Where the ACL applies, our goods come with guarantees that cannot be excluded under the ACL, including guarantees that the products will be of acceptable quality (Consumer Guarantees). The Consumer Guarantees are in addition to your right to obtain a refund for change of mind in accordance with section 2.

(b) If the ACL applies, your entitlements include:

(i) your choice of a replacement or refund for a major failure (eg the product is unsafe); and

(ii) our choice of a repair, refund or replacement if the goods fail to meet a Consumer Guarantee but the failure does not amount to a major failure; and

(iii) compensation for any other reasonably foreseeable loss or damage.

(c) Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.

(a) Subject to the ACL, we will arrange for the credit, refund, repair or replacement (at our discretion) of any defective goods or parts of goods directly purchased from us.

(b) If we elect to replace the defective goods, we will replace the goods with the same type of goods or a comparable or close equivalent, taking into account features, quality, specifications and availability of the goods.

(c) If we are unable to repair or replace the defective goods, we will provide you with credit for the value of the price paid for the goods, unless we are required to provide a refund under the ACL.

5.1 Change of Mind Returns

(a) you must provide us or our agent, at our request, with easy access to the goods;

(b) you must be the original purchaser of the goods from us;

(c) you must provide proof of purchase of the goods (eg order number, receipt or invoice); and

(d) you must follow the claim procedure outlined in section 2 above.

5.2 Other Returns

To claim a refund, credit or other remedy (other than for change of mind), the following additional conditions must be met:

(a) you must have used and handled the goods in accordance with our instructions and, if applicable, the manufacturer’s instructions, in normal environmental conditions;

(b) you must provide us or our agent, at our request, with easy access to the goods;

(c) you must be the original purchaser of the goods from us;

(d) you must provide proof of purchase of the goods (eg order number, receipt or invoice);

(e) you must follow the claim procedure outlined in section 6 below; and

(f) the goods must not have been subject to accident, neglect, abuse, abnormal use or stress, misuse, acts of God, improper installation or storage, fire, vandalism, extreme weather condition or other force majeure event.

(a) We will replace authentic devices eligible for warranty service with merchandise of equal or better quality. Every Microdermabrasion device sold includes a 60-day money-back guarantee and a 1 year warranty covering any manufacturer-related problems resulting from reasonable everyday use of the product. Warranties are only valid for items purchased through www.thedailyco.com.au and returned within the warranty period, to the extent permitted by law.

(b) This warranty is void if the product has been subject to an accident, misuse, abuse improper maintenance or repair, unauthorized modification, or any other use not found in the printed instructions.

(c) Devices purchased through www.thedailyco.com.au may not be returned or exchanged at any retail locations. If you purchased The Daily Co products at a retailer, please contact the directly for their returns process.

(a) Subject to section 7(b), our returns policy does not cover, and you are responsible for, the following:

(i) costs associated with return freight, transportation or delivery of the goods, unless expressly authorised by us at our discretion;

(ii) any damage to, or loss of, goods that occurs during transportation or delivery of the goods;

(iii) any physical damage to the goods that is not caused by us; and

(iv) damage to goods caused by misuse or negligence, whether accidental or intentional.

(b) We may be required to pay some of the above costs under the ACL.

For any questions about our returns policy, please contact us by sending an email toinfo@thedailyco.com.au.